Privacy Policy

Effective Date: August 5, 2026

Welcome to NexLuga. Your privacy is important to us. This Privacy Policy explains how NexLuga collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Delivery Address
• Billing Information
• Order History
• Device Information
• IP Address
• Location (only with your permission)

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Create and manage your account.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our products and services.
• Prevent fraud and unauthorized activities.
• Comply with applicable laws of Nepal.

3. Payment Information

Payments made through NexLuga may be processed using trusted third-party payment providers. We do not store your complete debit card, credit card, or banking credentials on our servers.

4. Delivery Information

To deliver your orders, we may share your name, phone number, and delivery address with our delivery partners or logistics providers only for order fulfillment.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

7. Sharing of Information

We do not sell your personal information.

Your information may be shared only with:

• Payment service providers
• Delivery partners
• Government authorities when legally required
• Technology providers assisting in operating our platform

8. Your Rights

You have the right to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your account where permitted by law.
• Withdraw consent for optional data collection.

9. Children's Privacy

NexLuga does not knowingly collect personal information from children under the age of 13 without parental consent.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

NexLuga
Nepal
Email: support@nexluga.com
Website: https://nexluga.com

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Nepal. Any disputes arising out of the use of NexLuga shall be subject to the jurisdiction of the competent courts of Nepal.

14. App Permissions

NexLuga may request certain permissions on your device to provide shopping, delivery, and customer support services. These permissions are requested only when necessary and may be denied or revoked through your device settings.

• Camera: To capture product images, upload profile photos, scan QR codes, or verify deliveries.
• Photos & Videos (READ_MEDIA_IMAGES / READ_MEDIA_VIDEO): To allow you to upload product images, profile pictures, reviews, and other media from your device.
• Storage: To save invoices, download product images, and upload files where supported.
• Location (Approximate & Precise): To detect your delivery address, display nearby services, calculate delivery charges, and improve delivery accuracy. Location is only collected with your permission.
• Background Location (if enabled): Used only for delivery partners or logistics features while navigation is active.
• Notifications: To send order confirmations, shipping updates, delivery status, promotions (if enabled), and important account notifications.
• Microphone: Only if voice search, voice messaging, or customer support calls are provided.
• Phone: To enable customer support calls or contact delivery personnel. We do not access your call history.
• Contacts: Only if you choose to share delivery information or invite friends. We never upload your contacts without your consent.
• Bluetooth: Used only if required for nearby devices or supported accessories.
• Internet: Required to browse products, place orders, process payments, and synchronize your account.
• Network State: To determine network availability and improve application performance.
• Biometric Authentication: If enabled, biometric authentication may be used to securely sign in or verify your identity.
• Advertising ID: If applicable, the Advertising ID may be used for analytics, advertising, fraud prevention, and measuring advertising performance in accordance with Google Play policies.

15. Data Collected

NexLuga may collect the following categories of information:

• Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Profile Photo (optional)
• Order History
• Wishlist
• Payment Transaction Information
• Device Information
• Advertising Identifier (if applicable)
• Crash Logs
• Performance Diagnostics
• IP Address
• App Usage Statistics
• Location Information (with permission)

16. Data Retention

We retain your information only as long as necessary to provide our services, comply with Nepalese legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

17. Your Choices

• Grant or revoke permissions through your device settings.
• Update or delete your account information.
• Opt out of marketing notifications.
• Request deletion of your personal data where permitted by law.